⚖️ Responsible Gaming Policy

Responsible Gaming at ku6 — fun and safety together

ku6 believes online gaming should be a source of entertainment, not stress or problems. Our self-exclusion, deposit limit, and time-out tools keep you in control at all times.

Core Principles of Responsible Gaming

We follow six core principles to ensure every member's experience at ku6 remains safe and enjoyable.

Age 21+ Mandatory

Only people aged 21 or above may participate on the ku6 platform. Age is verified at registration and confirmed with a valid ID. Access by minors is strictly prohibited.

Setting Deposit Limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately and cannot be changed before 24 hours have passed.

Time-Out Feature

Whenever you feel you need a break, temporarily close your account for 24 hours, 7 days, or 30 days. No transactions or gameplay will be possible during this period.

Self-Exclusion Option

If you are experiencing long-term problems, you can permanently close your account for 6 months or more through self-exclusion. This request can be made via our live chat.

24/7 Support in Bengali

Our dedicated support team responds in Bengali via live chat 24 hours a day, 7 days a week. If you have any concerns about your gaming habits, reach out at any time.

Safe and Fair Gaming

All games at ku6 are powered by a Random Number Generator (RNG). We ensure fair play and SSL encryption so your information and funds are always protected.

Age Verification and the 21+ Policy

Protecting minors is one of ku6's highest priorities.

To ensure responsible gaming at ku6, we verify the age of every member at registration. Only people aged 21 or above may open an account and participate in games.

If we suspect that a user may be a minor, we may request additional identity documents at any time and, if necessary, temporarily or permanently close the account. This policy is followed without exception.

If there are minors in your household, use password protection on your device and do not leave a logged-in device within their reach. The ku6 app and website are not intended for use by minors.

  • Age verification at registration is mandatory — no one under 21 may open an account.
  • Withdrawals on accounts under suspicion are held until identity verification is complete.
  • Helping a minor register is a violation of our terms and conditions.
21+

Age Limit

The minimum age to play at ku6 is 21 years. Accounts that do not comply with this policy will be closed.

Warning Signs of Problem Gambling

If you notice any of the following signs, please seek help — it is not a weakness, it is a sign of awareness.

Spending Beyond Your Budget

Spending more money on gaming than your set budget and a tendency to place more bets to recover losses.

Hiding From Family and Friends

Concealing how much you are playing from family or friends and lying about it.

Inability to Take a Break

Returning to play repeatedly even when trying to stop, or feeling restless when not playing.

Neglecting Daily Responsibilities

Prioritising gaming over work, studies, or relationships and avoiding responsibilities.

Taking Out Loans or Borrowing Money

A tendency to take out loans, sell assets, or borrow money from others in order to play.

Emotional Highs and Lows

Feeling overly elated when winning or feeling depressed and angry when losing, and losing focus.

If you notice any of the above signs in yourself, contact us immediately via live chat or send an email to [email protected]. Our trained team is always ready to help you.

Tools to Stay in Control

At ku6, you have several powerful tools available to support responsible gaming.

01

Daily Deposit Limit

Set the maximum amount you deposit each day. Even though the minimum deposit is ৳500, set your limit according to your own preference. Changes take 24 hours to take effect.

02

Weekly and Monthly Limits

Restrict how much you spend in total over one week or one month. Once this limit is reached, the deposit feature will automatically be disabled.

03

Time-Out

Take a time-out for 24 hours, 7 days, or 30 days. During this period your account will be locked and no games or transactions will be possible.

04

Self-Exclusion

For long-term problems, self-exclude for 6 months to 5 years or permanently. It will not be possible to reactivate the account during this period.

05

Reality Check

At intervals you set yourself, we send you a message reminding you how long you have been playing. This message appears during gameplay and you can turn it off if you wish.

06

Account History Review

You can view your deposit, withdrawal, and gaming history at any time. This helps you stay aware of your own spending and time.

Contact our live chat to use or activate these tools. The support team is always ready to help in Bengali, 24/7.

ku6's Commitment

Responsible gaming is not just a rule — it is at the heart of our values as a business.

ku6 believes that recreational gaming can be enjoyable and safe — as long as it is kept within the right limits. Our responsible gaming policy is not just words on paper; it is reflected in the real experience of every member.

We never promise impossible winnings. We know that gaming is a form of entertainment, not a source of income. That is why in all our communications, bonuses, and promotions we present clear and honest terms.

  • Monitoring members' gaming patterns to identify risky behaviour.
  • Providing responsible gaming tools free of charge and instantly.
  • Processing self-exclusion requests within 3 hours.
  • Proactively offering support to members who show signs of problem gambling.
  • Strictly preventing minors from registering.
  • Providing support while protecting every member's privacy.

Live Chat

24/7 live chat in Bengali — immediate help for any issue.

Email Support

[email protected] — you can also reach us by email for sensitive matters.

Safe and Secure

SSL encryption and fair play ensure every one of your transactions is protected.

Personal Support

Every member is valued as an individual — not just a statistic.

Frequently Asked Questions

Frequently asked questions about responsible gaming.

Let our support team know via live chat or at [email protected] that you want to self-exclude. We will process your self-exclusion for 6 months, 1 year, 5 years, or permanently, based on your preference. Your account will be deactivated within 3 hours of submitting the request.

Yes, a request to lower your deposit limit takes effect immediately. However, a request to increase the limit is processed only after a 24-hour cooling-off period. This rule is in place for your protection.

Yes, your account balance will remain completely safe during a time-out or self-exclusion. Once the break period ends, you can make withdrawals as normal. For permanent self-exclusion, please contact the support team to arrange a withdrawal.

In general, the account holder must make the request personally. However, if a family member contacts us with evidence of a serious problem, we will review the situation and do our best to provide full assistance. Write to [email protected] for more details.

No, under no circumstances. Only people aged 21 or above may open an account at ku6. Age is verified at registration and may be checked again at any time afterwards. Accounts created with false information will be closed and all deposits will not be returned.

The ku6 support team is your first point of contact. They can provide the tools and information you need. For serious addiction, it is recommended that you contact your local mental health centre or family doctor. Let us know via live chat and we can provide further information.

Need help? We are always here.

For any concerns or questions, chat with us via live chat — or read our FAQ.

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